Unfortunately, after receipt of the Shipping Confirmation email, you will not be able to change/cancel your order .For technical reasons, it is not possible to change your order once it has shipped. We therefore ask you to please check your shopping bag carefully before finalizing your order. Please contact our Customer Service department at firstname.lastname@example.org or at 011-47562822 for additional support.
You don't need to create an account to purchase products in the FK Online Store. It’s an optional. If you don’t want to create and account, you can login with the guest account and buy products.
However, registration comes with the following benefits:
• • Track your orders and review past purchases
• • Manage your personal data and save your preferred settings
• • Manage your account details and address book
• • Be invited to online events, exclusive products and special promotions
To create an account.
FK insures all items against theft and accidental damages while in transit to the designated shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. In case you need further help or assistance, please write us an e-mail at email@example.com or call us at 011-47562822.
Once you have successfully placed your order, you will receive an order confirmation via email. Please be aware that even if an item has been added to your shopping cart, it can still be purchased by another customer until you have completed and processed your order online. So, be sure to obtain the products you are seeking by completing your selections, finishing the checkout process and receiving your order confirmation. Only the order confirmation email confirms the receipt of your order. Once your order has been accepted and dispatched, you will receive a separate email notification with the shipping information.
Receipt of the Order Confirmation email lets you know that your order is being processed. The Shipping Confirmation email tells you that your order has left the warehouse and is on its way to your shipping address.
We work closely with our shipping partner to minimize any shipping delays, however before we are able to dispatch your purchase, we may need to confirm your details with your bank or credit card issuer. Our delivery time starts from the moment an order is accepted and includes two business days during which your items will be processed and dispatched by our warehouse.
Yes, we offer two options for express shipments to addresses within the India. For Next Day service we charge a fee of Rs…….. For 2-Day service we charge a fee of Rs……. These are flat rates and are not dependent on the quantity of items ordered. For more information, Contact us at firstname.lastname@example.org or at 011-47562822.
All items purchased in the FK Online Store can be returned within 7 days of receipt except for sale priced and Final Sale items.
To return an item, please fill out the packing slip included in your package and affix the prepaid FK shipping label to the outside of your packet/carton. All returns must be in their original condition and packaging, have tags attached, authenticity cards and original proof of purchase enclosed, be complete with all parts and accessories
Indicate your reason for returning the goods on the return form and send it to us along with the items. Keep the proof of postage containing the tracking number of your parcel until receipt of the refund for your return.
Once your return has been checked and processed at the warehouse, you will be notified via e-mail. The refund will be processed to the credit/debit card or account originally used for payment. Refunds may take up to one billing cycle to appear on your bank statement, depending on your bank or credit card issuer.